Cookies & Privacy Policy

Responsible and law-compliant processing of data is important to us, and we comply at all times with applicable law, in particular the EU General Data Protection Regulation (EU-GDPR). This privacy and cookies policy is based on this standard.

The privacy policy explains how Laguiole Export SASU collect and process personal data in connection with the operation and use of our website, our online store and their applications. In addition, the cookie policy explains how we use cookies and comparable technologies in this context.

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By personal data, we mean any information relating to an identified or identifiable person. A data subject is a person whose personal data is processed. Processing includes any manipulation of personal data, including collection, storage, archiving, use, modification, disclosure and deletion.

We primarily process the personal data that we receive from you or that we collect about you in connection with the operation and use of our website, online store and their applications. The entry of personal data on our website, online store and their applications is voluntary.

In addition to the personal data that you provide to us directly (as part of an order, when creating or updating a customer account or using a contact or return form) information), the categories of personal data that we receive about you from third parties include information from public registers (e.g. debt collection register or commercial register), credit information ( when paying on credit through Alma), your interests and other demographic data (for marketing purposes) as well as data relating to the use of our website, online store and their applications ( IP address, MAC address, parameters and other information on the device used, date and time of the visit, web pages and content consulted, functions used, referring website, location details).

If you provide us with personal data of other people (for example, shipping your order to a third party), you must ensure that these people have accepted this provision and have read the contents of this privacy policy.

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We process personal data primarily for the following purposes:

– Ensure the functioning of our website, our online store and their applications.

– Respond to requests you send us through the contact and feedback forms on our website, online store and their applications.

– Management of shipments.

– Conclusion and processing of contracts for the products and services that you order on our website, our online store and their applications.

– Compliance with our legal obligations in France and abroad

Thus, we process your personal data and those of others, within the limits permitted by law and, where applicable, also for the following purposes which are in our legitimate interest:

– Development of our website, our online store and their applications as well as our offers and services.

– Marketing (newsletter, relaunching abandoned baskets), provided that you have not objected to this use of your personal data. You can unsubscribe at any time by clicking on the unsubscribe link attached to these means of communication.

We process personal data in accordance with the European Directive on the processing of personal data. With regard to the EU-GDPR, we process personal data with the consent of the data subject (Art. 6, para. 1, lit. a EU-GDPR), for the performance of a contract to which the data subject is a party and to take the corresponding measures before entering into a contract (Art. 6 para. 1 lit. a EU-GDPR). b EU-GDPR), for compliance with a legal obligation to which we are subject under any applicable EU law or an applicable law of a country in which the EU-GDPR is fully or partially applicable (art. 6 para. 1 lit. c EU-GDPR) and for the protection of the legitimate interests pursued by us or by third parties, unless the interests or the fundamental rights and freedoms of the data subject outweigh these interests. Legitimate interests include our commercial interests in the operation of our website, our online store and their applications, information security, the implementation of our own rights and compliance with legal requirements (art . 6 para. 1 lit. f EU-GDPR).

If you have given us your consent for the processing of your personal data for specific purposes (when registering for a newsletter, full acceptance of cookies), we will process your personal data within the framework and on the basis of this consent. A given consent can be withdrawn at any time.

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We process and store your personal data for as long as necessary for the purposes pursued by the processing or for the performance of our contractual obligations and compliance with legal obligations as well as beyond this period in accordance with the legal obligations of conservation and documentation.

Personal data may be retained for the period during which rights can be exercised against our company (in particular during the limitation period) or to the extent that we are otherwise legally obliged to do so or if legitimate business interests require additional retention (e.g. for evidence and documentation purposes). As soon as your personal data is no longer necessary for the aforementioned purposes, it will be deleted or made anonymous, to the extent possible. In the case of long-term custody obligations, we limit processing as much as possible.

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As part of the stated purposes of our commercial activities, we communicate your personal data, to the extent that the law allows it and, where applicable, to third parties in France and abroad, in particular to our service providers, suppliers and auxiliaries (for example, hosts, software providers, IT service providers, newsletter service providers, as well as to authorities if necessary.

If we transfer data to a country without adequate data protection, we ensure an appropriate level of protection as required by law by using appropriate contracts or we rely on legal exceptions, in particular exceptions of consent, of execution of contracts as well as the establishment, exercise or execution of legal rights.

Hosting services by a third party provider

As part of the processing on our behalf, a third party provider provides us with hosting and presentation of the site. This serves to safeguard our essentially legitimate interests in the correct presentation of our site within the framework of a balancing of interests. All data collected in connection with the use of this website or in the forms provided in the online store as described below is processed on our servers. Processing on other servers only takes place within the framework explained here.

Data transfer to shipping service providers

If you have given us your express consent during or after your order, we will give it on this basis in accordance with Art.6 para.1 para.1 lit. a GDPR forwards your email address to the selected shipping service provider so that they can contact you prior to delivery for notification or delivery coordination purposes.

Consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address provided below. After the revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and which we will inform you about in this statement.

DHL Parcel Center – Anrather Str. 660-47804 Krefeld – Germany

La Poste – BP 10245 – 33506 Libourne Cedex

Legal Department of DPD France SAS, 11-13 rue René Jacques, Immeuble Vivaldi, 92130 ISSY-LES-MOULINEAUX – rectificatif-cnil@dpd.fr.

The collect of reviews from Verified Reviews is built into this website to display our customers’ seal of approval and purchase experience reviews after an order has been placed.

This enables us to ensure our good reputation and our mainly legitimate interests in the optimal marketing of our offer in accordance with Art.6 para.1 para.1 lit. f GDPR. The Trustbadge and the services advertised with it are offered by Verified-Reviews.

When sending a Verified Review email, the web server automatically saves a server log file, which contains for example your IP address, the date and time of connection, the amount of data transferred and the requesting provider. (access data) and documents the call.

Other personal data is only transferred if you have given your consent, decide to use Verified Reviews products after placing an order or if you have already registered for their use. In this case, the contractual agreement between you and Verified Reviews applies.

Our presence on social networks and social platforms allow us an active communication with our customers. We provide you with information about our products and current promotions.

When you visit our online presence on social networks, your personal data to which you have previously consented with companies may be automatically collected and recorded for the purposes of advertising targeting studies. Using pseudonyms, so-called usage profiles are created from this data. These can be used, for example, to place advertisements inside and outside platforms that are likely to match your interests. For this purpose, cookies are generally used on your device. Visitor behavior and user interests are recorded in these cookies.

For more information on the processing and use of data by the providers of these social networks, as well as a contact option and your related rights and setting options to protect your privacy, in particular the options of opposition (opt-out), please refer to the privacy policy of the provider linked below. If you need help with this, you can contact us.

Facebook: https://www.facebook.com/about/privacy/

The data processing takes place on the basis of an agreement between the persons jointly responsible in accordance with Article 26 of the GDPR, which you can consult here:

Instagram: https://help.instagram.com/519522125107875

Opposition option (opt-out):

Facebook: https://www.facebook.com/settings?tab=ads

Instagram: https://help.instagram.com/519522125107875

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We use Google Analytics. This service from Google LLC in Mountain View, USA (“Google”) allows us to measure and evaluate the use of our website, online store and their applications on a non-personal basis. The service uses permanent cookies, which are set by Google. Google does not receive any personal data from us (and does not keep any IP addresses), but may track your use of our website and its applications, combine this information with data from other websites that you have visited and which are also tracked by Google, and use this information for its own purposes (eg, managing advertising). If you’ve registered with Google, Google knows you too. Google is responsible for the processing of your personal data in accordance with Google’s privacy policy. Google simply informs us about the use of our website, online store and their applications without giving any personal information about you. Google is committed to ensuring adequate data protection in accordance with US-EU privacy rules. For more information, please see Google’s privacy policy by clicking on the following link:

We use Google AdWords. This Google service is an online advertising program. Within the framework of Google AdWords, we use what is called conversion tracking. When you click on an ad served by Google, a cookie is set for conversion tracking. If you then visit certain pages of our website or online stores and the conversion cookie has not yet expired, we and Google may recognize that you clicked on the ad and were redirected to that page. Google uses the information collected through the conversion cookie to generate conversion statistics for us and other AdWords customers. These statistics tell us the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. We do not receive any information from Google that can identify you personally. Google is committed to ensuring adequate data protection in accordance with US-EU privacy guidelines. For more information, see Google’s privacy policy by clicking on the following link:

We use Google Maps for map integration, Google Invisible reCAPTCHA for bot and spam protection, and YouTube for video integration. These Google services use cookies and the data is transferred to Google in the United States, which allows us to assume that in this context no personal tracking is carried out solely through the use of our website, our online store. line and their applications. Google is committed to ensuring adequate data protection in accordance with US-EU privacy rules. For more information, please see Google’s privacy policy by clicking on the following link:

https://policies.google.com/privacy

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6. Rights of data subjects

We do not resell the collected data, emails or any other information. The persons for whom we process personal data have the right to ask us for confirmation of the processing of their personal data and, where applicable, information on the processing of their personal data by us. In addition, data subjects may, if provided for by the data protection legislation applicable to them (in particular the European regulation on the processing of personal data), restrict the processing of their personal data, exercise their right to data portability or to rectify, erase (“right to be forgotten”) or block their personal data, withdraw the consents granted and oppose the processing of their personal data. The exercise of the aforementioned rights generally requires that you clearly prove your identity. For this purpose, please send us a copy of your identification document if your identity is unclear or cannot be verified.

We reserve the right to assert legal restrictions on our part, for example if we are obliged to store or process certain personal data, if we have an overriding interest (to the extent that we can invoke such an interest) or if we need this data to assert rights. Please note that the exercise of the aforementioned rights may conflict with any contractual agreements between you and us (for example on the provision of services that you have ordered through our website or online store) and that this may result in consequences such as premature termination of the contract or costs. If this is the case, we will let you know in advance.

In addition, persons about whom we process personal data have the right to assert their rights in court or to lodge a complaint with the competent data protection authority.

The persons concerned and the supervisory authorities can contact us by the contact page or by physical mail at the addresses indicated.

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Right of opposition – Right to erasure

If we process personal data as explained above in order to safeguard our legitimate interests, which predominate in the context of our business interests, you can object to this processing having immediate effect.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can prove compelling legitimate reasons for the processing which outweigh your interests, rights and freedoms, or if the processing requires the ‘assertion, exercise or defense with a view to legal claims.

Laguiole Export SASU is responsible for data processing as described in this privacy policy. In the event of a problem relating to data protection, you can contact our data protection officer (art. 37 of the European regulation on the protection of personal data) by post as follows or via our contact page.

We put in place appropriate technical and organizational security measures to protect your personal data against unauthorized access and misuse (for example, encryption of media and data transmissions, access restrictions). Access to our website, online store and their applications is via SSL / TLS encryption.

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On our website, online store and their applications, we use cookies and similar techniques to identify your browser or device in order to allow the use of certain functions as well as to make the visit and use of our site web, our online store and their more attractive applications. Cookies are small files that are sent to your device or automatically stored on your device by the browser used when you visit our website or online store. This allows us to recognize you when you visit our website or online store again. We use “session cookies”, which are used while visiting our website or online store and which are deleted when the browser is closed, as well as “persistent cookies”, which store the settings of the user and other information for a while. We use “permanent cookies” in particular to save certain user settings (eg language, basket) and to analyze the use of our offers and our content in order to be able to optimize these offers and content on the web. basis of these analyzes. Some cookies are set by us, others by our service providers (for example, Google).

By using our website, online store and their applications, you agree to the use of cookies. If you do not wish this, you must adapt your browser settings accordingly. If you have accepted the deposit of cookies and you wish to completely withdraw these rights by following the protocol explained in the following browser settings:

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2. Adjustment of the parameters of the different browsers

Most browsers are predefined to allow the use of cookies. In the settings of your browser, however, you have the possibility, among other things, to block cookies, to save them only for one browsing session or to delete them prematurely. If you block cookies, some functions of our website, online store and their applications (for example, language selection) may no longer work.

We may change this privacy and cookies policy at any time without notice. The current version published on the cutlery-laguiole-en-aubrac.fr website applies since our update of 15.11.2020.