Handling your data responsibly and lawfully matters to us. We comply with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and the amended French Data Protection Act of 6 January 1978.

This page explains how Laguiole Export collects and processes personal data in connection with the operation of laguiole.store, and how we use cookies and similar technologies.

It supplements our privacy policy.

A. Privacy

1. Data controller

2. Data we process

Entering personal data on this website is voluntary. We mainly process the data you provide to us directly:

• Order data: surname, first name, delivery and billing address, email address, telephone number.
• Engraving data: the text and symbols you choose to have engraved.
• Contact data: information sent through our contact form, our live chat or our online withdrawal form.
• Browsing data: IP address, type of device and browser, date and time of visit, pages viewed, referring website, used only for the operation and security of the website.

If you provide us with a third party’s data, for example for delivery to another address, you must make sure that this person has been informed.

3. Purposes and legal bases

Purpose	Legal basis (Art. 6 GDPR)
Processing and delivering your order, engraving, after-sales service	Performance of the contract
Invoicing and accounting records	Legal obligation
Answering your requests through our forms and live chat	Legitimate interest
Proof of an online withdrawal request	Legitimate interest
Website security and fraud prevention	Legitimate interest

We do not use audience measurement or advertising tools on this website, and we do not send newsletters.

4. Retention periods

Data	Period
Order and engraving data	3 years from the last contact, then archived
Invoices and accounting records	10 years (legal obligation)
Requests sent through the contact form or live chat	3 years from the last contact
Proof of online withdrawal	3 years
Proof of your cookie choice	13 months

5. Recipients of your data

We never sell or rent your data. It is shared only with the service providers needed to run the service, and only to the extent they need it:

• Hosting: our hosting provider makes the website available. The website’s data is processed on its servers.
• Carriers: DHL Express and Colissimo (La Poste). By choosing a carrier when you order, you agree that your contact details are passed on to it solely for delivery and tracking.
• Payment: Payplug for card payments, and PayPal. We never store your card details, which are entered directly on the provider’s secure interface.
• Live chat: our chat tool, to answer your questions during your visit.

Your data may also be disclosed to administrative or judicial authorities where required by law.

6. Your rights

You have the right at any time to access, rectify, erase, restrict, object to and port your data, as well as the right to set instructions regarding what happens to it after your death.

To exercise these rights, please contact us through our contact form or by post at 1B rue Mornay, 75004 Paris, France. We will reply within one month. If there is any doubt about your identity, we may ask you for proof of identity.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access: SSL/TLS encryption of transmissions, access restrictions and regular updates of our systems.

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B. Cookie policy

1. What a cookie is

A cookie is a small file placed on your device by your browser when you visit a website. It allows your browser to be recognized from one page to the next, or from one visit to the next.

We use session cookies, deleted when you close your browser, and persistent cookies, kept for a set period.

2. Your consent

On your first visit, a banner asks for your choice. Your choice is kept for 6 months, whether you accepted or refused. After this period, you will be asked again.

To change your choice at any time, click the “Cookies” button on every page. The preferences panel opens again and your new choice applies immediately.

We keep proof of your choice, namely its date, the categories accepted and the version of this policy, for 13 months. Your IP address is never stored in plain text, only as a non-reversible fingerprint.

3. Cookies used

Cookie	Purpose	Duration	Category
lag_consent	Stores your cookie choice	6 months	Necessary
woocommerce_cart_hash	Contents of your cart	Session	Necessary
woocommerce_items_in_cart	Number of items in your cart	Session	Necessary
wp_woocommerce_session_*	Identifier of your shopping session	2 days	Necessary
__cf_bm	Distinguishes human visitors from bots, security	30 minutes	Necessary

4. Your browser settings

Independently of the banner, your browser allows you to block or delete cookies. Please note: blocking all cookies will prevent some features of the website from working, in particular the cart.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

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C. Changes

We may update this policy, in particular if our purposes or service providers change. If the purposes requiring consent change substantially, you will be asked for your choice again.

The version in force is the one published on this page. Last updated: November 2026.